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Field Coach Trainer - Southern Europe - Milan Milano
Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability. We are searching for a flexible, motivated, dynamic, energetic and inspiring team member to support our Southern Europe cluster as Field Coach Trainer . As a Field Coach Trainer reporting into the Retail Learning Manager, you will be instrumental in leading a culture of retail excellence among our retail teams inspiring our Tiffany Client Advisors to make the most of their product knowledge with a strategic approach to selling and client development. YOUR RESPONSIBILITIES: Gap analysis Monitor and observe daily client interactions on the sales floor. Evaluate individual behaviors, knowledge, and attitude against Tiffany standards and client promise. Partner with store leaders to identify store opportunities through sales dashboards, Mystery Shopping and NPS scores. Elaboration of a Coaching Plan Share feedback with Retail Learning and Store Managers an
Field Coach Trainer - Southern Europe - Milan Milano
Position Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability. We are searching for a flexible, motivated, dynamic, energetic and inspiring team member to support our Southern Europe cluster as Field Coach Trainer. As a Field Coach Trainer reporting into the Retail Learning Manager, you will be instrumental in leading a culture of retail excellence among our retail teams inspiring our Tiffany Client Advisors to make the most of their product knowledge with a strategic approach to selling and client development. YOUR RESPONSIBILITIES: Gap analysis Monitor and observe daily client interactions on the sales floor. Evaluate individual behaviors, knowledge, and attitude against Tiffany standards and client promise. Partner with store leaders to identify store opportunities through sales dashboards, Mystery Shopping and NPS scores. Elaboration of a Coaching Plan Share feedback with Retail Learning
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